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ArticleUnderstanding Customer Experience

Adam Richardson2015

Article2015

Understanding Customer Experience

Adam Richardson

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Customer Service Quality and Loyalty Consumer Retail Behavior Studies Service and Product Innovation

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2013Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool 2014The role of the rural tourism experience economy in place attachment and behavioral intentions 2011Experience Marketing: Concepts, Frameworks and Consumer Insights 2018How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy 2015Service experience co-creation: conceptualization, implications, and future research directions 2010Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context 2007Customer experience, organisational culture and the employer brand 2018Customer journeys: a systematic literature review

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Year2015

Typearticle

Published2015-01-01

Languageen

Citations805

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2339680942

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