References

No references inside the corpus for this window.

Cited by

• 2013Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool1,086 cited
• 2014The role of the rural tourism experience economy in place attachment and behavioral intentions607 cited
• 2011Experience Marketing: Concepts, Frameworks and Consumer Insights428 cited
• 2015Service experience co-creation: conceptualization, implications, and future research directions424 cited
• 2018How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy424 cited
• 2010Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context420 cited
• 2007Customer experience, organisational culture and the employer brand396 cited
• 2018Customer journeys: a systematic literature review388 cited
• 2007Towards the ‘perfect’ customer experience387 cited
• 2012EXQ: a multiple‐item scale for assessing service experience383 cited
• 2017Customer experience – a review and research agenda377 cited
• 2012Customer experience modeling: from customer experience to service design363 cited
• 2016Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks363 cited
• 2020