An Empirical Study Evaluating the Adoption of Mobile Bankingin Sudan

Abstract

This study is about the revolution of information and communication technology (ICT). It deals with the evolution of banking technology (BT), electronic banking (e-banking) and mobile banking (m-banking) in Sudan. It intends to explore the practice of m-banking in Sudan. The focus is on the availability of adequate infrastructure and on the challenges and risks that face m-banking services in Sudan. The findings showed that although mbanking is believed to be essential, still the services provided are at an infant stage. It is also found that concerned parties are not fully cooperating. This raises risks and constitutes challenges that hinder full utilization of m-banking in Sudan. Based on these results, the main recommendation of the researchers was that regulatory policies should be stated clearly to ensure full collaboration between all concerned parties. This is to support bank managers and decision makers in formulating their strategic plans to deliver competitive services.

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