Supply Chain Frameworks for the Service Industry: A Review of the Literature

Abstract

A well-defined supply chain is critical to any business. As the service industry grows in importance, so does the need for frameworks, performance measures and strategies for this industry. The level of efficiency and responsiveness that the manufacturing segment has seen due to the growth and study of supply chain management techniques over the last few decades must now be translated to the service industry. This paper explores the relevant literature devoted to frameworks and performance measures for this particular industry and draws comparisons to the existing models built for the goods industry and concludes with the need for future exploration in this area.

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