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Supply Chain Frameworks for the Service Industry: A Review of the Literature
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Supply Chain Frameworks for the Service Industry: A Review of the Literature (2012)Supply Chain Frameworks for the Service I…Perspectives in supply chain risk management (2006)Perspectives in supply chain …Whither Services Marketing? (2004)Whither Services Marketing?Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…Build‐to‐order supply chain management: a literature review and framework for development (2004)Build‐to‐order supply chain m…Supply chain risk management: outlining an agenda for future research (2003)Supply chain risk management:…A framework of supply chain management literature (2001)A framework of supply chain m…Supply chain management: an analytical framework for critical literature review (2000)Supply chain management: an a…Performance measurement system design: developing and testing a process‐based approach (2000)Performance measurement syste…Measuring supply chain performance (1999)Measuring supply chain perfor…What is the Right Supply Chain for Your Product (1997)What is the Right Supply Chai…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Material Management in Decentralized Supply Chains (1993)Material Management in Decent…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Research in the process and content of manufacturing strategy (1990)Research in the process and c…Marketing Concepts and Strategies (1989)Marketing Concepts and Strate…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The balanced scorecard: Translating strategy into action (1997)Performance measurement systems in SMEs: A review for a research agenda (2005)Measuring supply chain performance: current research and future directions (2006)Performance Measurement: Challenges for Tomorrow* (2011)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)Supply Chain Coordination with Contracts (2003)Risk assessment and risk management: Review of recent advances on their foundation (2015)The impact of digital technology and Industry 4.0 on the ripple effect and supply chain risk analytics (2018)Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (2020)Performance measurement system design (1995)Supply chain design and analysis: (1998)Towards a theory of supply chain management: the constructs and measurements (2004)Performance measurement for green supply chain management (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Prospect Theory: An Analysis of Decision under Risk (1979)Case Study Research: Design and Methods (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)Supply chain resilience: definition, review and theoretical foundations for further study (2015)Supply chain risk management: a literature review (2015)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)A resource‐based view of the firm (1984)Development and validation of a measurement instrument for studying supply chain management practices (2005)Conducting content‐analysis based literature reviews in supply chain management (2012)Business models and supply chains for the circular economy (2018)Issues in Supply Chain Management (2000)Arcs of integration: an international study of supply chain strategies (2001)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1997What is the Right Supply Chain for Your Product3,084 cited
  • 2006Perspectives in supply chain risk management2,602 cited
  • 1999Measuring supply chain performance2,328 cited
  • 2003Supply chain risk management: outlining an agenda for future research1,635 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 2000Supply chain management: an analytical framework for critical literature review953 cited
  • 2000Performance measurement system design: developing and testing a process‐based approach922 cited
  • 2001A framework of supply chain management literature895 cited
  • 1993Material Management in Decentralized Supply Chains786 cited
  • 1990Research in the process and content of manufacturing strategy642 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 1989Marketing Concepts and Strategies588 cited
  • 2004

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Build‐to‐order supply chain management: a literature review and framework for development
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