Article2016

Investigating Quality Dimensions of Hospitality Higher Education: From Students’ Perspective

Myong Jae Lee · Chang Huh · Margie Feree Jones

33 citations0/0 files storedJournal of Hospitality & Tourism Education

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Hospitality and Tourism Education Customer Service Quality and Loyalty Management and Marketing Education

Abstract

It is essential to identify and evaluate the important quality attributes of hospitality higher education on a continuing basis. This assessment helps administrators to ensure the quality of programs and attract top talent. This empirical research delineates quality dimensions of hospitality higher education from the perspectives of hospitality management students. A total of 314 usable responses were collected from four different hospitality management programs in the United States. Exploratory factor analysis identified five quality dimensions of hospitality higher education. Results of group comparisons using demographic variables provide meaningful implications for educators and administrators in U.S. hospitality higher education.

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References

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Cited by

2021Talent management in hospitality and tourism: a systematic literature review and research agenda 2020Assisting students with career decision-making difficulties: Can career decision-making self-efficacy and career decision-making profile help?2020Hospitality faculty: are we meeting the demands of industry?2023Hospitality and tourism management student satisfaction with their majors and career readiness amid the COVID-19 pandemic

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