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Consumer Perceptions of Product and Service Quality Attributes in Six U.S. States
13 references·0 citing·30 second hop
Consumer Perceptions of Product and Service Quality Attributes in Six U.S. States (2000)Consumer Perceptions of Product and Servi…Factors Influencing Consumers' Selection of Garden Centers (1995)Factors Influencing Consumers…: A tool for measuring service quality in restaurants (1995): A tool for measuring servic…Real Estate Brokerage Service Quality: An Examination (1994)Real Estate Brokerage Service…Consumer Marketing Preferences for Nursery Stock (1994)Consumer Marketing Preference…Assessing Service Quality as an Effective Management Tool: The Case of the Airline Industry (1994)Assessing Service Quality as …An Exploratory Study of Garden Center Selection For Landscape Plants (1994)An Exploratory Study of Garde…Development of a Multiple‐item Scale for Measuring Hospital Service Quality (1993)Development of a Multiple‐ite…SERVQUAL as a Measuring Instrument for Service Provider Gaps in Business Schools (1992)SERVQUAL as a Measuring Instr…Product and Service Attributes Related to Marketing Nursery Stock (1992)Product and Service Attribute…Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…THE CUSTOMER DRIVEN COMPANY (1991)THE CUSTOMER DRIVEN COMPANYMeasuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Improving customer service in the real estate industry: A property selection model using Taguchi loss functions (2002)Performance-only measurement of service quality: a replication and extension (2002)Assessment of Property Management Service Quality of Purpose Built Office Buildings (2009)Coefficient Alpha and the Internal Structure of Tests (1951)The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)Scales in services marketing research: a critique and way forward (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The service experience in tourism (1996)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)The Practice of Social Research. (1976)A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVQUAL: review, critique, research agenda (1996)Quality, satisfaction and behavioral intentions (2000)Consumer Perceptions of Green Industry Retailers (2019)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)A survey analysis of service quality for domestic airlines (2002)Measuring Service Quality: Servqual vs. Servperf Scales (2004)Anger, catharsis, and purchasing behavior following aggressive customer complaints (1997)Measuring market orientation in several populations (1998)Exploring the link between market orientation and innovation in the European and US insurance markets (2001)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • 1995: A tool for measuring service quality in restaurants915 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry575 cited
  • 1993Development of a Multiple‐item Scale for Measuring Hospital Service Quality189 cited
  • 1991THE CUSTOMER DRIVEN COMPANY118 cited
  • 1994Assessing Service Quality as an Effective Management Tool: The Case of the Airline Industry88 cited
  • 1992SERVQUAL as a Measuring Instrument for Service Provider Gaps in Business Schools74 cited
  • 1994Real Estate Brokerage Service Quality: An Examination46 cited
  • 1995Factors Influencing Consumers' Selection of Garden Centers21 cited
  • 1994An Exploratory Study of Garden Center Selection For Landscape Plants13 cited
  • 1994Consumer Marketing Preferences for Nursery Stock11 cited
  • 1992Product and Service Attributes Related to Marketing Nursery Stock7 cited

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