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Factors Affecting Customers Adoption of Mobile Banking Services
16 references·16 citing·49 second hopsampled
Factors Affecting Customers Adoption of Mobile Banking Services (2016)Factors Affecting Customers Adoption of M…What keeps mobile banking customers loyal? (2014)What keeps mobile banking cus…Mobile banking adoption: A literature review (2014)Mobile banking adoption: A li…An empirical examination of customers’ adoption of m-banking in India (2014)An empirical examination of c…Perceived risk, usage frequency of mobile banking services (2013)Perceived risk, usage frequen…Examining mobile banking user adoption from the perspectives of trust and flow experience (2011)Examining mobile banking user…An adoption model for mobile banking in Ghana (2009)An adoption model for mobile …Internet vs mobile banking: comparing customer value perceptions (2007)Internet vs mobile banking: c…Innovation resistance among mature consumers (2007)Innovation resistance among m…Consumers’ attitudes towards online and mobile banking in China (2005)Consumers’ attitudes towards …Toward an understanding of the behavioral intention to use mobile banking (2004)Toward an understanding of th…Using ZMET to explore barriers to the adoption of 3G mobile banking services (2003)Using ZMET to explore barrier…Cell phone banking: predictors of adoption in South Africa—an exploratory study (2003)Cell phone banking: predictor…An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector (2003)An empirical evaluation of US…Factors underlying attitude formation towards online banking in Finland (2002)Factors underlying attitude f…Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom (2002)Consumer attitude and the usa…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…A mixed methods UTAUT2-based approach to understanding unified payments interface adoption among low-income users (2024)A mixed methods UTAUT2-based …Customer experiences in the era of artificial intelligence (AI) in context to FinTech: a fuzzy AHP approach (2023)Customer experiences in the e…The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia (2022)The intention of Muslim custo…Factors Influencing Consumer’s Behavioural Intention towards the Adoption of Mobile Payment in Kuala Lumpur (2022)Factors Influencing Consumer’…Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction (2022)Evaluating Electronic Custome…Drivers of the Consumers Adoption of Fintech Services (2022)Drivers of the Consumers Adop…Digital transformation, banking stability, and financial inclusion in Sub‐Saharan Africa (2022)Digital transformation, banki…Factors effecting customer satisfaction of mobile banking in Bangladesh: a study on young users' perspective (2021)Factors effecting customer sa…Determinants of customers’ adoption of mobile banking in Tanzania: Further evidence from a diffusion of innovation theory (2020)Determinants of customers’ ad…Antecedents of the Barriers Toward the Adoption of Unified Payment Interface (2020)Antecedents of the Barriers T…A cross‐national investigation of trait antecedents of mobile‐banking adoption (2020)A cross‐national investigatio…Antecedents of mobile banking: UTAUT model (2019)Antecedents of mobile banking…A Cultural Comparative Study of Mobile Banking Adoption Factors (2019)A Cultural Comparative Study …The Impact of Information and Communication Technology Investments on the Performance of Lebanese Banks (2018)The Impact of Information and…Determinants of Mobile Banking Adoption (2018)Determinants of Mobile Bankin…Investigating linkage between customer value and technology adoption behaviour: A study of banking sector in India (2017)Investigating linkage between…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking (2016)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model (2019)Diffusion of Innovations 1 (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The adoption of electronic banking technologies by US consumers (2004)An investigation into the acceptance of online banking in Saudi Arabia (2008)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)The Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)Understanding Service Convenience (2002)Mobile banking: proposition of an integrated adoption intention framework (2010)Acceptance of mobile banking framework in Pakistan (2015)Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust (2018)Individual Trust in Online Firms: Scale Development and Initial Test (2002)Determinants of user acceptance of Internet banking: an empirical study (2003)Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective (2009)Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM (2014)Understanding Information Technology Usage: A Test of Competing Models (1995)Factors Influencing the Adoption of Internet Banking (2000)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer value creation in mobile banking services (2005)Personality traits and concern for privacy: an empirical study in the context of location-based services (2008)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer resistance to innovation—a behavioral reasoning perspective (2014)Online shopping drivers and barriers for older adults: Age and gender differences (2014)Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation (2008)Integrating TTF and UTAUT to explain mobile banking user adoption (2010)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Customer acceptance of internet banking in Estonia (2005)Adoption of internet banking: proposition and implementation of an integrated methodology approach (2007)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)An investigation of users’ continuance intention towards mobile banking in China (2014)Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China (2014)Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow (2021)Refinement and reassessment of the SERVQUAL scale. (1991)The Behavioral Consequences of Service Quality (1996)The diffusion of Internet banking among Singapore consumers (2003)Predicting young consumers' take up of mobile banking services (2010)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2004Toward an understanding of the behavioral intention to use mobile banking1,963 cited
  • 2014Mobile banking adoption: A literature review988 cited
  • 2005Consumers’ attitudes towards online and mobile banking in China765 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 2002Factors underlying attitude formation towards online banking in Finland597 cited
  • 2002Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom546 cited
  • 2007Innovation resistance among mature consumers423 cited
  • 2007Internet vs mobile banking: comparing customer value perceptions411 cited
  • 2003Cell phone banking: predictors of adoption in South Africa—an exploratory study373 cited
  • 2011Examining mobile banking user adoption from the perspectives of trust and flow experience325 cited
  • 2013Perceived risk, usage frequency of mobile banking services266 cited
  • 2003Using ZMET to explore barriers to the adoption of 3G mobile banking services248 cited
  • 2009An adoption model for mobile banking in Ghana228 cited
  • 2003An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector215 cited

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2014
An empirical examination of customers’ adoption of m-banking in India
204 cited
  • 2014What keeps mobile banking customers loyal?169 cited
  • Cited by

    • 2023Customer experiences in the era of artificial intelligence (AI) in context to FinTech: a fuzzy AHP approach67 cited
    • 2021Factors effecting customer satisfaction of mobile banking in Bangladesh: a study on young users' perspective59 cited
    • 2019Antecedents of mobile banking: UTAUT model53 cited
    • 2022Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction51 cited
    • 2019A Cultural Comparative Study of Mobile Banking Adoption Factors43 cited
    • 2017Investigating linkage between customer value and technology adoption behaviour: A study of banking sector in India33 cited
    • 2022The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia27 cited
    • 2022Digital transformation, banking stability, and financial inclusion in Sub‐Saharan Africa26 cited
    • 2020Antecedents of the Barriers Toward the Adoption of Unified Payment Interface25 cited
    • 2018The Impact of Information and Communication Technology Investments on the Performance of Lebanese Banks24 cited
    • 2022Factors Influencing Consumer’s Behavioural Intention towards the Adoption of Mobile Payment in Kuala Lumpur22 cited
    • 2020A cross‐national investigation of trait antecedents of mobile‐banking adoption20 cited
    • 2020Determinants of customers’ adoption of mobile banking in Tanzania: Further evidence from a diffusion of innovation theory20 cited
    • 2022Drivers of the Consumers Adoption of Fintech Services20 cited
    • 2018Determinants of Mobile Banking Adoption19 cited
    • 2024A mixed methods UTAUT2-based approach to understanding unified payments interface adoption among low-income users15 cited