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Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile
16 references·1 citing·32 second hop
Measuring Service Quality of Ski Resorts: An Approach to Identify the Consumer Profile (2016)Measuring Service Quality of Ski Resorts:…Destination Competitiveness: An Analysis of Determinant Attributes (2010)Destination Competitiveness: …Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…Destination competitiveness—Applying different models, the case of Slovenia (2007)Destination competitiveness—A…Tourism destination competitiveness: a quantitative approach (2004)Tourism destination competiti…The competitive destination: a sustainable tourism perspective (2003)The competitive destination: …Destination Competitiveness: Determinants and Indicators (2003)Destination Competitiveness: …The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)The Relationships among Servi…Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Tourist Satisfaction with Mal…Sport Tourism: A Critical Analysis of Research (1998)Sport Tourism: A Critical Ana…The Competitive Advantage of Nations (1991)The Competitive Advantage of …Competitive Advantage of Nations (1990)Competitive Advantage of Nati…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Principles of Marketing (1972)Principles of MarketingThe influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework (2023)The influence of marital stat…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Multinationals and Canada-United States free trade (1990)A Natural-Resource-Based View of the Firm (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Dynamic capabilities and strategic management (1997)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Culture's Consequences: International Differences in Work-Related Values. (1983)Firm resources and sustained competitive advantage (2004)The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences (2014)Measuring Service Quality: A Reexamination and Extension (1992)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Exploring the essence of memorable tourism experiences (2011)Destination Marketing Organizations and destination marketing: A narrative analysis of the literature (2013)Growth in Cities (1992)Geographic Concentration in U.S. Manufacturing Industries: A Dartboard Approach (1997)Classifying Services to Gain Strategic Marketing Insights (1983)Use of mass media campaigns to change health behaviour (2010)Effects of innovation types on firm performance (2011)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991The Competitive Advantage of Nations17,516 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,727 cited
  • 1972Principles of Marketing5,598 cited
  • 1990Competitive Advantage of Nations3,203 cited
  • 2003The competitive destination: a sustainable tourism perspective2,309 cited
  • 2003Destination Competitiveness: Determinants and Indicators1,958 cited
  • 2000Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination1,271 cited
  • 2008Tourist satisfaction a cognitive-affective model963 cited
  • 2004Tourism destination competitiveness: a quantitative approach933 cited
  • 1998Sport Tourism: A Critical Analysis of Research784 cited
  • 2010Destination Competitiveness: An Analysis of Determinant Attributes763 cited
  • 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre

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440 cited
  • 2007Destination competitiveness—Applying different models, the case of Slovenia402 cited
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    • 2023The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework14 cited