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Volkswagen Emission Crisis – Managing Stakeholder Relations on the Web
12 references·1 citing·50 second hop
Volkswagen Emission Crisis – Managing Stakeholder Relations on the Web (2016)Volkswagen Emission Crisis – Managing Sta…Social media monitoring: aims, methods, and challenges for international companies (2014)Social media monitoring: aims…The Toyota Recall Crisis: Media Impact on Toyota's Corporate Brand Reputation (2013)The Toyota Recall Crisis: Med…Online social networking in discussions of risk: applying the CAUSE model in a content analysis of Facebook (2013)Online social networking in d…Issue Management Gone Awry: When Not to Respond to an Online Reputation Threat (2012)Issue Management Gone Awry: W…Intention to comply with crisis messages communicated via social media (2012)Intention to comply with cris…How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010 (2012)How publics use social media …Amazon.com's Orwellian nightmare: exploring apology in an online environment (2012)Amazon.com's Orwellian nightm…The Toyota crisis: an economic, operational and strategic analysis of the massive recall (2011)The Toyota crisis: an economi…THE "POWER" OF SOCIAL MEDIA: LEGAL ISSUES & BEST PRACTICES FOR UTILITIES ENGAGING SOCIAL MEDIA (2011)THE "POWER" OF SOCIAL MEDIA: …Introduction (2011)IntroductionReframing Crisis Management (1998)Reframing Crisis ManagementReframing Crisis Management (1998)Reframing Crisis ManagementYEŞİL AKLAMA KAMPANYALARI VE MEDYA GÜNDEMİNE YANSIMALARI: VOLKSWAGEN EMİSYON KRİZİNİN AMERİKAN BASININDA SUNUMU (2017)YEŞİL AKLAMA KAMPANYALARI VE …Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories (2000)An Examination of Differences Between Organizational Legitimacy and Organizational Reputation* (2005)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Revisiting the relationship between public relations and marketing: Encroachment and social media (2019)AI-mediated apology in a multilingual work context: Implications for perceived authenticity and willingness to forgive (2022)The Psychology of Interpersonal Relations. (1958)The psychology of interpersonal relations. (1958)Managing a health crisis on Facebook: How the response strategies of apology, sympathy, and information influence public relations (2014)Negotiating crisis in the social media environment (2014)The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda (2019)The Measurement of Observer Agreement for Categorical Data (1977)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Users of the world, unite! The challenges and opportunities of Social Media (2009)Providing Health Consumers with Emergency Information: A Systematic Review of Research Examining Social Media Use During Public Crises (2016)Communication Strategies for Family Physicians Practicing Throughout Emerging Public Health Crises (2020)The effect of risk communication on the nurses' task and contextual performance in disease outbreak control in Ghana: Application of the cause model (2020)Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory (1994)Collaboration and Leadership for Effective Emergency Management (2006)LESSONS LEARNED FROM THE USE OF SOCIAL MEDIA IN COMBATING A CRISIS: A CASE STUDY OF 2011 THAILAND FLOODING DISASTER (2012)Artificial intelligence-based public sector data analytics for economic crisis policymaking (2020)University students’ perspectives toward learning and assessment during COVID-19 (2021)Attachment and Loss (1969)The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster (1993)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)A framework for examining leadership in extreme contexts (2009)Managing Risk and Resilience (2015)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Can Tweets Predict Citations? Metrics of Social Impact Based on Twitter and Correlation with Traditional Metrics of Scientific Impact (2011)Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands (2011)We’re all connected: The power of the social media ecosystem (2011)Promoting open innovation in the public sector through social media monitoring (2016)Social media analytics: how they support company public relations (2018)The role of open innovation, hotel service quality and marketing strategy in hotel business performance (2022)Investigating Causal Relations by Econometric Models and Cross-spectral Methods (1969)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Geographical diversification as a predictor of MNC reputations in their home nations (2016)A process view of the role of integrated marketing communications during brand crises (2019)Hype as a Factor on the Global Market: The Case of Bitcoin (2022)Advances in Consumer Research (2025)The theory of planned behavior (1991)Constructing questionnaires based on the theory of planned behaviour: A manual for health services researchers (2004)Who are the social media influencers? A study of public perceptions of personality (2010)Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey (2018)Coordinating a Multi-Platform Disinformation Campaign: Internet Research Agency Activity on Three U.S. Social Media Platforms, 2015 to 2017 (2019)Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)Using social media content for screening in recruitment and selection: pros and cons (2015)Employees’ Company Reputation-related Social Media Competence: Scale Development and Validation (2016)The role of social media during the pre-purchasing stage (2016)Strategic responses to crisis (2020)Job demands-resources theory in times of crises: New propositions (2022)
this work references cited by second hop

References

  • 1998Reframing Crisis Management1,534 cited
  • 1998Reframing Crisis Management1,186 cited
  • 2012Intention to comply with crisis messages communicated via social media144 cited
  • 2012How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010118 cited
  • 2012Amazon.com's Orwellian nightmare: exploring apology in an online environment83 cited
  • 2011Introduction71 cited
  • 2014Social media monitoring: aims, methods, and challenges for international companies66 cited
  • 2011THE "POWER" OF SOCIAL MEDIA: LEGAL ISSUES & BEST PRACTICES FOR UTILITIES ENGAGING SOCIAL MEDIA60 cited
  • 2013The Toyota Recall Crisis: Media Impact on Toyota's Corporate Brand Reputation42 cited
  • 2013Online social networking in discussions of risk: applying the CAUSE model in a content analysis of Facebook26 cited
  • 2011The Toyota crisis: an economic, operational and strategic analysis of the massive recall26 cited
  • 2012Issue Management Gone Awry: When Not to Respond to an Online Reputation Threat25 cited

Cited by

  • 2017YEŞİL AKLAMA KAMPANYALARI VE MEDYA GÜNDEMİNE YANSIMALARI: VOLKSWAGEN EMİSYON KRİZİNİN AMERİKAN BASININDA SUNUMU7 cited

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