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The Impact of Service Quality on Business Performance in Qatar-Based Hotels: An Empirical Study
16 references·1 citing·31 second hop
The Impact of Service Quality on Business Performance in Qatar-Based Hotels: An Empirical Study (2016)The Impact of Service Quality on Business…World Tourism Organization (2017)World Tourism OrganizationThe Journal of Internet Banking and Commerce (2016)The Journal of Internet Banki…Online banking adoption: an empirical analysis (2010)Online banking adoption: an e…Critical success factors for TQM implementation and their impact on performance of SMEs (2009)Critical success factors for …A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)Examining the effects of cont…An analysis of the relationship between TQM implementation and organizational performance (2006)An analysis of the relationsh…Service quality models: a review (2005)Service quality models: a rev…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Improving the measurement of service quality (1993)Improving the measurement of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Innovation and Entrepreneurship: Practice and Principles (1986)Innovation and Entrepreneursh…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Exploring the Effects of a Modified Higher Education Performance Service Quality Model on Organisational Sustainability: The Case of Malaysian Polytechnics (2021)Exploring the Effects of a Mo…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Refinement and reassessment of the SERVQUAL scale. (1991)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Service quality, customer satisfaction, and customer value: A holistic perspective (1999)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)A theory of entrepreneurial opportunity identification and development (2002)How Ideas Spread: Whose Norms Matter? Norm Localization and Institutional Change in Asian Regionalism (2004)A Paradigm of Entrepreneurship: Entrepreneurial Management* (2007)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)An analysis of the e‐service literature: towards a research agenda (2006)What accounts for students' loyalty? Some field study evidence (2007)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Factors affecting the adoption of e-learning systems in Qatar and USA: Extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) (2017)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)Measuring Students’ Use of Zoom Application in Language Course Based on the Technology Acceptance Model (TAM) (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 1986Innovation and Entrepreneurship: Practice and Principles1,633 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 2005Service quality models: a review1,007 cited
  • 2016The Journal of Internet Banking and Commerce922 cited
  • 2009A review of twenty years of SERVQUAL research845 cited
  • 2006Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study764 cited
  • 2006An analysis of the relationship between TQM implementation and organizational performance402 cited
  • 2017World Tourism Organization388 cited
  • 2009Critical success factors for TQM implementation and their impact on performance of SMEs

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386 cited
  • 2010Online banking adoption: an empirical analysis343 cited
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    • 2021Exploring the Effects of a Modified Higher Education Performance Service Quality Model on Organisational Sustainability: The Case of Malaysian Polytechnics17 cited