Operational Alignment Framework for Improving Business Performance of an Organisation

Abstract

Business strategies are vital for an organisation in the dynamic business environment today. However, most organisations are still facing issues in effectively executing the business strategies. The misalignment of operational factors such people, business operations, and IT systems, is one major problem that hinders the best performance of an organisation and degrades the value of business strategies. Therefore, this paper aims to produce an operational alignment framework, in order to ensure the business and IT components are operationally aligned. It contains a set of operational alignment components and its assessment methods. An operational alignment map is produced to identify the root cause of the alignment issues in an organisation. A case study in a Thai University Healthcare Centre is used for validating the operational alignment framework.

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