References

• 2004Procedures for Performing Systematic Reviews5,198 cited
• 2009Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study199 cited
• 2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
• 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
• 2009Confusion in the Ranks: IT Service Management Practice and Terminology144 cited
• 2010Designing an evaluation framework for IT service management128 cited
• 2011An ontology for the harmonization of multiple standards and models105 cited
• 2014IT Service Management: A Cross-national Study of ITIL Adoption96 cited
• 2010Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces82 cited
• 2010On Searching Relevant Studies in Software Engineering74 cited
• 2007Small and Medium-Sized Enterprises and the Global Economy64 cited
• 2013Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation52 cited
• 2013The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control47 cited
• 2015ITIL in small to medium‐sized enterprises software companies: towards an implementation sequence