Aprendizagem Informal em Evento Inesperado de um Hotel de Porto Alegre - RS Aprendizaje Informal en Evento Inesperado de un Hotel en Porto Alegre - RS Informal Learning in an Unexpected Event of a Hotel in Porto Alegre - RS

Abstract

This paper aim understand the relationship between informal learning and unexpected events in hotel companies. Described an unexpected event occurred on September 29, 2011 at a hotel located in Porto Alegre (RS). The event refers to the disruption of hot water pipes hotel and consequent interruption of the water supply for the entire building for 12 hours. The methodology used is qualitative with an case study approach, were conducted six semistructured interviews with six professionals who have experienced the contingency. The results indicate that, from the involvement of professionals to solve the unexpected event occurred the formation of a context that facilitated informal learning, generating synergy among workers, professional development and greater appreciation of small signals and faults in the daily operation hotel companies, since these small problems may becomes unexpected events and even tragedies.

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