The Importance of Trust in Manager-Employee Relationships.

Katarzyna Krot · Dagmara Lewicka

99 citations0/0 files storedInt. J. Electron. Bus. Manag.

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Abstract

Trust is a complex and multidimensional phenomenon. Organizational trust is an important part of professional relationships between co-workers, between managers and employees, or between employees and managers. Trust can be either interpersonal or institutional in nature. To measure, understand, and explain trust in an organizational context, it is important to identify different dimensions of trust (competence, benevolence, and integrity), different types of trust (horizontal trust between co-workers, vertical trust between managers and employees, and vertical trust between employees and managers), and the roles that different dimensions of trust have in different types of trust. The aim of this paper is to determine the roles that the different dimensions of trust have in each of the different types of trust at Gaia, a Polish lingerie company. Study results show competence is the least important dimension of trust in all of the different types of trust at Gaia, the Polish lingerie company. Integrity is the most important dimension of trust in relationships between co-workers. Benevolence is the most important dimension of trust in relationships between employees and managers.

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References

1994The Commitment-Trust Theory of Relationship Marketing 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.2002Trust in leadership: Meta-analytic findings and implications for research and practice.1999Communication and Trust in Global Virtual Teams 2007An Integrative Model of Organizational Trust: Past, Present, and Future 2007A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts 2002Individual Trust in Online Firms: Scale Development and Initial Test 2000Toward the differentiation of trust in supervisor and trust in organization.

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