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Further Information on Consumer Perceptions of Product Recalls · Study

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ArticleFurther Information on Consumer Perceptions of Product Recalls

John C. Mowen1980

Article1980

Further Information on Consumer Perceptions of Product Recalls

72 citations·0/0 files stored·ACR North American Advances

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Corporate Identity and Reputation

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2010Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation 2006Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions 2014The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E. coli scare?2019Consequential cognition: Exploring how attribution theory sheds new light on the firm‐level consequences of product recalls 2013The impact of corporate social responsibility in food industry in product‐harm crises 2010Opportunities and threats for competitors in product‐harm crises 2015An investigation of the effects of product recalls on brand commitment and purchase intention 2009Hotels on fire: investigating consumers' responses and perceptions

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Year1980

Typearticle

Published1980-01-01

VenueACR North American Advances

ISSN-L0098-9258

Languageen

Citations72

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2408858618

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