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• 2010Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation88 cited
• 2006Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions68 cited
• 2014The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E. coli scare?58 cited
• 2019Consequential cognition: Exploring how attribution theory sheds new light on the firm‐level consequences of product recalls58 cited
• 2013The impact of corporate social responsibility in food industry in product‐harm crises53 cited
• 2010Opportunities and threats for competitors in product‐harm crises47 cited
• 2015An investigation of the effects of product recalls on brand commitment and purchase intention35 cited
• 2009Hotels on fire: investigating consumers' responses and perceptions23 cited
• 1985Exploring consumer response to negative publicity22 cited
• 2017Consumer response to private label brands’ negative publicity: a relational effect on retailer’s store image21 cited
• 2014Responses Toward Corporate Crisis and Corporate Advertising20 cited
• 2014Is Corporate Advertising Effective in a Crisis? The Effects of Crisis Type and Evaluative Tone of News Coverage16 cited
• 2015