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ArticleThe Direction of Consumer Complaint Research

E. Laird Landon1980

Article1980

The Direction of Consumer Complaint Research

E. Laird Landon

74 citations·0/0 files stored·ACR North American Advances

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Dispute Resolution and Class Actions

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2014Humorous Complaining 2019Perceived justice and CSR after service recovery 2007Mixed Findings on the Service Recovery Paradox 2001Restaurant Customer Complaint Behavior 1996The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty 1997Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective 2013Who gets to decide your complaint intentions? The influence of other companions on reaction to service failures 2020Exploration of Chinese consumer complaint behavior in the hospitality industry

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Year1980

Typearticle

Published1980-01-01

VenueACR North American Advances

ISSN-L0098-9258

Languageen

Citations74

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2409418249

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