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Make a customer, not a sale: Tourist satisfaction in Hong Kong · Study

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ArticleMake a customer, not a sale: Tourist satisfaction in Hong Kong

Elizabeth Agyeiwaah2016

Article2016

Make a customer, not a sale: Tourist satisfaction in Hong Kong

Elizabeth Agyeiwaah · Raymond Adongo · Alexandru Dimache · Amare Nega Wondirad

95 citations·0/0 files stored·Tourism Management

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Cruise Tourism Development and Management

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Measuring Service Quality: A Reexamination and Extension 2010Likert scales, levels of measurement and the “laws” of statistics 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden

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Year2016

Typearticle

Published2016-06-02

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations95

Files0 public / 0

ShelfDiverse Aspects of Tourism Research

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doi10.1016/j.tourman.2016.05.014

openalex_workW2413890950

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