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Consumer Response to Dissatisfaction With Durable Products
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Consumer Response to Dissatisfaction With Durable Products (1979)Consumer Response to Dissatisfaction With…Service Failure and Service Recovery in Tourism: A Review (2014)Service Failure and Service R…Online Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships (2012)Online Consumer Complaint Beh…Complaining intentions and their relationships to complaining behavior of academic library users in South Korea (2006)Complaining intentions and th…Antecedents to complaint behaviour in the context of restaurant goers (2006)Antecedents to complaint beha…Complaining Behavior of Academic Library Users in South Korea (2004)Complaining Behavior of Acade…Measuring Satisfaction With Organizations: Predictions from Information Accessibility (1993)Measuring Satisfaction With O…Latent Class Models for the Analysis of Behavioral Hierarchies (1987)Latent Class Models for the A…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Consumer vulnerability and complaint handling: Challenges, opportunities and dispute system design (2017)Voicing out or switching away? A psychological climate perspective on customers’ intentional responses to service failure (2019)Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories (1990)Corporate Responsibility under the ECSI model: An application in the hotel sector (2016)Case Study Research: Design and Methods (1984)Case study research: design and methods (2011)Can a CEO's YouTube apology following a service failure win customers' hearts? (2014)Megaphoning effects of skepticism, cynicism, and situational motivation on an environmental CSR activity (2021)Salesperson attributes that influence consumer perceptions of sales interactions (2021)Advances in Consumer Research (2025)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)Complaint behaviour in multichannel retailing: a cross-stage approach (2021)The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Norm theory: Comparing reality to its alternatives. (1986)Consumer Behavior (2001)The Impact of Cognitive Inertia on Postconsumption Evaluation Processes (2003)Framing Immigration News in the Spanish Regional Press (2012)Latent Structure Analysis. (1969)Exploratory Latent Structure Analysis Using Both Identifiable and Unidentifiable Models (1974)Legitimate and illegitimate consumer complaining behavior: a review and taxonomy (2020)Consumer Reactions to Product Failure: An Attributional Approach (1984)
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  • 1987Latent Class Models for the Analysis of Behavioral Hierarchies49 cited
  • 2006Complaining intentions and their relationships to complaining behavior of academic library users in South Korea43 cited
  • 1993Measuring Satisfaction With Organizations: Predictions from Information Accessibility41 cited
  • 2012Online Consumer Complaint Behaviors: The Dynamics of Service Failures, Consumers' Word of Mouth, and Organization-Consumer Relationships37 cited
  • 2006Antecedents to complaint behaviour in the context of restaurant goers35 cited
  • 2014Service Failure and Service Recovery in Tourism: A Review29 cited
  • 2004Complaining Behavior of Academic Library Users in South Korea23 cited

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