Engaging with Death Online

Rebecca Gulotta · David B. Gerritsen · Aisling Kelliher · Jodi Forlizzi

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Death, Funerary Practices, and Mourning Memory, Trauma, and Commemoration Innovative Human-Technology Interaction

Abstract

Death is an inevitable part of life, but digital systems have been slow to address the complex issues that arise when a person passes away. As digital systems have become an increasingly important part people's lives, so too have these systems begun to play a role in a number of practices related to death, such as legacy-making, bereavement, and remembrance. In this paper, we conduct a survey of seventy-five digital systems designed to support these practices. Building on prior work, we analyzed these systems to derive findings that articulate how digital technologies reflect how people think about and engage with death. Based on these findings, we generated strategies designed to help system designers grapple with the complex needs that result from navigating death online.

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2005Three Approaches to Qualitative Content Analysis 1999THE DUAL PROCESS MODEL OF COPING WITH BEREAVEMENT: RATIONALE AND DESCRIPTION 1992A theory of generativity and its assessment through self-report, behavioral acts, and narrative themes in autobiography.2014Reducing Confusion about Grounded Theory and Qualitative Content Analysis: Similarities and Differences 2000Older Consumers' Disposition of Special Possessions 1996A new model of grief: Bereavement and biography 2013Beyond the Grave: Facebook as a Site for the Expansion of Death and Mourning 2007Identity management

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2025Generative Ghosts: Anticipating Benefits and Risks of AI Afterlives 2023Digital Legacy: A Systematic Literature Review 2021What Happens After Death? Using a Design Workbook to Understand User Expectations for Preparing their Data 2023Dying, Death, and the Afterlife in Human-Computer Interaction. A Scoping Review.2017"This will cause a lot of work."

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