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Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers
16 references·0 citing·45 second hop
Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers (2016)Managing motivation in the contact center…Australian Bulletin of Labour (2013)Australian Bulletin of LabourSources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Deciding on the Number of Classes in Latent Class Analysis and Growth Mixture Modeling: A Monte Carlo Simulation Study (2007)Deciding on the Number of Cla…Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations. (2007)An empirical examination of t…Method Variance in Organizational Research (2006)Method Variance in Organizati…Self‐determination theory and work motivation (2005)Self‐determination theory and…Investigating population heterogeneity with factor mixture models. (2005)Investigating population hete…Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Understanding HRM-Firm Perfor…Latent Variable Analysis: Growth Mixture Modeling and Related Techniques for Longitudinal Data (2004)Latent Variable Analysis: Gro…Strategy and Human Resource Management (2003)Strategy and Human Resource M…Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Self-determination theory and…Nonstandard Employment Relations: Part-time, Temporary and Contract Work (2000)Nonstandard Employment Relati…SOCIALIZATION TACTICS: LONGITUDINAL EFFECTS ON NEWCOMER ADJUSTMENT. (1996)SOCIALIZATION TACTICS: LONGIT…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The Presentation of Self in Everyday Life. 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References

  • 2000Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.46,804 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 2007Confirmatory factor analysis for applied research15,614 cited
  • 2007Deciding on the Number of Classes in Latent Class Analysis and Growth Mixture Modeling: A Monte Carlo Simulation Study11,376 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 2006Method Variance in Organizational Research3,440 cited
  • 2004Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System2,992 cited
  • 2000Nonstandard Employment Relations: Part-time, Temporary and Contract Work1,595 cited
  • 2004Latent Variable Analysis: Growth Mixture Modeling and Related Techniques for Longitudinal Data1,541 cited
  • 2003Strategy and Human Resource Management1,270 cited
  • 2005Investigating population heterogeneity with factor mixture models.1,146 cited
  • 1996SOCIALIZATION TACTICS: LONGITUDINAL EFFECTS ON NEWCOMER ADJUSTMENT.994 cited

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2007
An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations.
948 cited
  • 2013Australian Bulletin of Labour822 cited
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