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The impact of customer returns in a supply chain with a common retailer · Study

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ArticleThe impact of customer returns in a supply chain with a common retailer

Yang Hui2016

Article2016

The impact of customer returns in a supply chain with a common retailer

Yang Hui · Jing Chen · Xu Chen · Bintong Chen

98 citations·0/0 files stored·European Journal of Operational Research

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Sustainable Supply Chain Management

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References

1991Vendor selection criteria and methods 2014Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future 2003Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design 2004Channel Conflict and Coordination in the E‐Commerce Age 1991Price Competition in a Channel Structure with a Common Retailer 1992First-Mover Advantage: A Synthesis, Conceptual Framework, and Research Propositions 2012Closed‐Loop Supply Chains: A Critical Review, and Future Research*2008Consumer Returns Policies and Supply Chain Performance

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2021Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions 2021Marketplace or reseller? Platform strategy in the presence of customer returns 2018Money-back guarantee and personalized pricing in a Stackelberg manufacturer's dual-channel supply chain 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis 2018Retailers' distribution channel strategies with cross-channel effect in a competitive market

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2019Taking stock of consumer returns: A review and classification of the literaturearticle · 9 shared references 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysisreview · 9 shared references 2018Money-back guarantee and personalized pricing in a Stackelberg manufacturer's dual-channel supply chainarticle · 8 shared references 2013Competing in a supply chain via full-refund and no-refund customer returns policiesarticle · 8 shared references 2018Supply chain coordination with customer returns and retailer's store brand productarticle · 8 shared references 2013The impact of customer returns on supply chain decisions under various channel interactionsarticle · 8 shared references

Details

Year2016

Typearticle

Published2016-06-15

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations98

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.ejor.2016.06.011

openalex_workW2440237703

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2022Blockchain’s role in e-commerce sellers’ decision-making on information disclosure under competition

2017Who should be pricing leader in the presence of customer returns?

2020Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store