Usage Patterns of Electronic Banking Services by UrbanEducated Customers: Glimpses from India

A J Joshua · Moli P. Koshy

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

Management, Manipal University teaching courses in the marketing area. His research interests include adoption and usage of technology in service industries and consumption behavior studies in marketing.

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2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services 2003A model of trust in online relationship banking 2002Factors underlying attitude formation towards online banking in Finland 2000Changes in the banking sector – the case of Internet banking in the UK 2006Why consumers are not using internet banking: a qualitative study 1997The adoption of direct banking services 1991Service quality: An international comparison of bank customers’ expectations and perceptions 2002A Delphi study of the drivers and inhibitors of Internet banking

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