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Usage Patterns of Electronic Banking Services by UrbanEducated Customers: Glimpses from India
9 references·16 citing·52 second hop
Usage Patterns of Electronic Banking Services by UrbanEducated Customers: Glimpses from India (2011)Usage Patterns of Electronic Banking Serv…Why consumers are not using internet banking: a qualitative study (2006)Why consumers are not using i…A model of trust in online relationship banking (2003)A model of trust in online re…Factors underlying attitude formation towards online banking in Finland (2002)Factors underlying attitude f…A Delphi study of the drivers and inhibitors of Internet banking (2002)A Delphi study of the drivers…Customer adoption of tele‐banking technology:the case of Saudi Arabia (2001)Customer adoption of tele‐ban…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector…The adoption of direct banking services (1997)The adoption of direct bankin…Service quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Quick response code Indonesia standard (QRIS) E-payment adoption: customers perspective (2024)Quick response code Indonesia…The bright and dark sides of hotel kiosks: an empirical study (2022)The bright and dark sides of …Technology Acceptance of Financial Technology (Fintech) for Payment Services Among Employed Fresh Graduates (2021)Technology Acceptance of Fina…Prospects For The Development Of Remote Banking Services In The Context Of Bank Transformation (2020)Prospects For The Development…Factors influencing trust and behavioral intention to use Airbnb service innovation in three ASEAN countries (2020)Factors influencing trust and…Does Gender, Age and Income Moderate the Relationship Between Mobile Banking Usage and Loyalty? (2019)Does Gender, Age and Income M…Utilitarian and Hedonic Customer Benefits of e-Insurance (2018)Utilitarian and Hedonic Custo…The adoption of mobile app for B2C transaction in platform marketplace: An empirical examination of key drivers (2018)The adoption of mobile app fo…E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector (2018)E-Banking Effects on Customer…Customer’s Intention to Adopt Mobile Banking Services: The Moderating Influence of Demographic Factors (2018)Customer’s Intention to Adopt…An Empirical Study on Customer Preference towards Payment Banks over Universal Banks in Delhi NCR (2017)An Empirical Study on Custome…Adoption of Mobile Banking in Bangladesh: A Conceptual Framework (2017)Adoption of Mobile Banking in…Exploring the Factors that Influence the Adoption of Internet Banking in Ghana (2016)Exploring the Factors that In…Prospects and Challenges of Technological Innovation in Banking Industry of North East India (2015)Prospects and Challenges of T…Electronic Payment Adoption in the Banking Sector of Low-Income Countries (2015)Electronic Payment Adoption i…Impact of Mobile Banking on Service Delivery in the Nigerian Commercial Banks (2013)Impact of Mobile Banking on S…The Resurgence of Growth in the Late 1990s: Is Information Technology the Story? (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Toward an understanding of the behavioral intention to use mobile banking (2004)Impact of Dimensions of Mobile Banking on User Satisfaction (2016)The Impact of Electronic Banking and Information Technology on the Employees of Banking Sector (2017)The impact of digitalization on the banking sector: Evidence from fintech countries (2023)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The adoption of electronic banking technologies by US consumers (2004)An investigation into the acceptance of online banking in Saudi Arabia (2008)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)The Management of Innovation (1994)Internet banking market performance: Turkey versus the UK (2007)WHY INNOVATIONS FAIL — THE CASE OF PASSIVE AND ACTIVE INNOVATION RESISTANCE (2013)The Delphi Method: Review and Use in Construction Management Research (2014)Diffusion of Innovations 1 (2019)The Measurement of End-User Computing Satisfaction (1988)The Internet and International Marketing (1996)The key determinants of Internet banking service quality: a content analysis (2001)An analysis of the e‐service literature: towards a research agenda (2006)Customer engagement in service (2017)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An exploration of customer exit in retail banking (1998)FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Corporate image measurement (2004)Housing preferences and attribute importance among low-income consumers in Saudi Arabia (2009)Enablers and restrictors of mobile banking app use: A fuzzy set qualitative comparative analysis (fsQCA) (2016)The psychology of interpersonal relations. (1958)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Commitment-Trust Theory of Relationship Marketing (1994)The theory of planned behavior and Internet purchasing (2004)Consumers’ attitudes towards online and mobile banking in China (2005)Diffusion of Innovations (1963)Limited-dependent and qualitative variables in econometrics (1983)The diffusion of innovations (1983)Customers' adoption of banking channels in Hong Kong (2005)A logit analysis of electronic banking in New Zealand (2006)Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology (2007)Refinement and reassessment of the SERVQUAL scale. (1991)The Behavioral Consequences of Service Quality (1996)The diffusion of Internet banking among Singapore consumers (2003)Predicting young consumers' take up of mobile banking services (2010)Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Empirical analysis of internet banking adoption in Poland (2009)Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis (2012)
this work references cited by second hop

References

  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 2003A model of trust in online relationship banking691 cited
  • 2002Factors underlying attitude formation towards online banking in Finland597 cited
  • 2000Changes in the banking sector – the case of Internet banking in the UK591 cited
  • 2006Why consumers are not using internet banking: a qualitative study288 cited
  • 1997The adoption of direct banking services229 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited
  • 2002A Delphi study of the drivers and inhibitors of Internet banking155 cited
  • 2001Customer adoption of tele‐banking technology:the case of Saudi Arabia136 cited

Cited by

  • 2013Impact of Mobile Banking on Service Delivery in the Nigerian Commercial Banks54 cited
  • 2024Quick response code Indonesia standard (QRIS) E-payment adoption: customers perspective51 cited
  • 2020Factors influencing trust and behavioral intention to use Airbnb service innovation in three ASEAN countries36 cited
  • 2018E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector32 cited
  • 2021Technology Acceptance of Financial Technology (Fintech) for Payment Services Among Employed Fresh Graduates

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27 cited
  • 2016Exploring the Factors that Influence the Adoption of Internet Banking in Ghana22 cited
  • 2017An Empirical Study on Customer Preference towards Payment Banks over Universal Banks in Delhi NCR22 cited
  • 2017Adoption of Mobile Banking in Bangladesh: A Conceptual Framework21 cited
  • 2018Customer’s Intention to Adopt Mobile Banking Services: The Moderating Influence of Demographic Factors17 cited
  • 2015Prospects and Challenges of Technological Innovation in Banking Industry of North East India17 cited
  • 2020Prospects For The Development Of Remote Banking Services In The Context Of Bank Transformation15 cited
  • 2015Electronic Payment Adoption in the Banking Sector of Low-Income Countries13 cited
  • 2018Utilitarian and Hedonic Customer Benefits of e-Insurance10 cited
  • 2022The bright and dark sides of hotel kiosks: an empirical study8 cited
  • 2018The adoption of mobile app for B2C transaction in platform marketplace: An empirical examination of key drivers8 cited
  • 2019Does Gender, Age and Income Moderate the Relationship Between Mobile Banking Usage and Loyalty?7 cited