Organizational learning capability and organizational citizenship behaviour in the health sector: examining the role of happiness at work from a gender perspective

Abstract

Both researchers and managers are interested in finding the factors that raise organizational citizenship behaviour (OCB), particularly in the health sector. In this complex context, characterized by a high workload, it becomes essential that physicians voluntarily contribute beyond their official job description. Our research aims to evidence the working conditions that promote OCB, considering the role of organizational learning capability through happiness at work. Our research was based on a sample of 167 allergists at Spanish public hospitals, and by means of structural equation models, interesting results were found. We offer to hospital managers both a tool and an explanation for the fostering of OCB. Physicians that progress through learning, under positive attitudes at work, may indeed behave more civically, going beyond their job description. Copyright © 2016 John Wiley & Sons, Ltd.

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