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Building Customer-centric Organizations: Shaping Factors and Barriers
16 references·1 citing·46 second hop
Building Customer-centric Organizations: Shaping Factors and Barriers (2016)Building Customer-centric Organizations: …Team of Teams: New Rules of Engagement for a Complex World (2015)Team of Teams: New Rules of E…Research methods for business : a skill-building approach 6th ed. (2013)Research methods for business…Customer centricity: the construct and the operational antecedents (2013)Customer centricity: the cons…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …The Path to Customer Centricity (2006)The Path to Customer Centrici…Managing Customers for Value (2006)Managing Customers for ValueEnabling Customer-Centricity Using Wikis and the Wiki Way (2006)Enabling Customer-Centricity …Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (2005)Designing the Customer-Centri…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Paradox of Choice: Why More Is Less (2004)The Paradox of Choice: Why Mo…Integrating customer relationship management in hotel operations: managerial and operational implications (2004)Integrating customer relation…Customer centric business processing (2004)Customer centric business pro…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…The Antecedents and Consequences of Customer-Centric Marketing (2000)The Antecedents and Consequen…Research methods for business: A skill building approach (1993)Research methods for business…Customer intimacy and other value disciplines (1993)Customer intimacy and other v…Implementing a customer-centric strategy through service design in financial organisations (2025)Implementing a customer-centr…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 1993Research methods for business: A skill building approach16,985 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 2004The Paradox of Choice: Why More Is Less2,512 cited
  • 2013Research methods for business : a skill-building approach 6th ed.2,447 cited
  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1993Customer intimacy and other value disciplines978 cited
  • 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
  • 2006The Path to Customer Centricity592 cited
  • 2006Enabling Customer-Centricity Using Wikis and the Wiki Way338 cited
  • 2004Integrating customer relationship management in hotel operations: managerial and operational implications239 cited
  • 2015Team of Teams: New Rules of Engagement for a Complex World185 cited
  • 2006Managing Customers for Value171 cited
  • 2005Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process162 cited
  • 2013Customer centricity: the construct and the operational antecedents119 cited

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  • 2004Customer centric business processing82 cited
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    • 2025Implementing a customer-centric strategy through service design in financial organisations8 cited