EMOTIONAL INTELLIGENCE IN ORGANIZATIONS : A CONCEPTUALIZATION

Rebecca Abraham

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Emotional Intelligence and Performance Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

What is the impact of emotional intelligence in the workplace? What is its effect on organizational commitment and organizational citizenship? This study hypothesized the relationships between emotional intelligence and specific organizational criteria to provide a direction for future empirical research. Nine empirically testable propositions were posited. Emotional intelligence was theorized to have a positive effect on the organizational outcomes of work-group cohesion, congruence between self- and supervisor appraisals of performance, employee performance, organizational commitment, and organizational citizenship. It may also prevent emotional dissonance, ethical role conflict, and job insecurity from affecting organizational commitment. The most beneficial effects of emotional intelligence may occur in environments in which there is a high degree of job control.

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2013Emotional rescue: the role of emotional intelligence and emotional labour on well‐being and job‐stress among community nurses 2023Emotional intelligence, leadership, and work teams: A hybrid literature review 2006Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource.2004Getting the Measure of Emotion - and the Cautionary Tale of Emotional Intelligence 2009The relationship between emotional intelligence and psychological wellbeing 2011The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel 2008The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study 2009The Impact of Trait Emotional Intelligence on Nursing Team Performance and Cohesiveness

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