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Exploring Passenger Assessments of Bus Service Quality Using Bayesian Networks
16 references·11 citing·44 second hop
Exploring Passenger Assessments of Bus Service Quality Using Bayesian Networks (2016)Exploring Passenger Assessments of Bus Se…Neural networks for analyzing service quality in public transportation (2014)Neural networks for analyzing…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Structural Equation Modelling for Analysing Passengers’ Perceptions about Railway Services (2012)Structural Equation Modelling…Performance indicators for an objective measure of public transport service quality (2012)Performance indicators for an…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…A classification tree approach to identify key factors of transit service quality (2012)A classification tree approac…How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options (2010)How to Capture the Passengers…Willingness-to-pay of public transport users for improvement in service quality (2008)Willingness-to-pay of public …Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Integrating Bayesian networks and decision trees in a sequential rule-based transportation model (2005)Integrating Bayesian networks…Sustainable transport: analysis frameworks (2004)Sustainable transport: analys…A Guidebook for Developing a Transit Performance-Measurement System (2003)A Guidebook for Developing a …Exploring bus service demand in emerging business formats: A text mining analysis (2026)Exploring bus service demand …Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services (2024)Navigating Passenger Satisfac…Intention-to-use low-carbon travel modes - An investigation integrating Maslow's hierarchy of (driving) needs and the theory of planned behavior (2024)Intention-to-use low-carbon t…Shaping a New Level of Bus Service under a Novel Concept of Bus Interaction: A Meta-Review (2023)Shaping a New Level of Bus Se…Combining Kano’s Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service (2023)Combining Kano’s Model, IPA, …An Overview of Approaches and Methods for Evaluating Public Transport Performance (2022)An Overview of Approaches and…Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit (2021)Passengers’ perception toward…An analysis of the influence of travel time on access time in public transport (2021)An analysis of the influence …A Novel Approach to the Optimization of a Public Bus Schedule Using K-Means and a Genetic Algorithm (2021)A Novel Approach to the Optim…Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences (2018)Prevalence of alternative pro…Sustainability evaluation of rapid routes for buses with a network DEA model (2017)Sustainability evaluation of …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Transit capacity and quality of service manual (2003)How to Monitor Sustainable Mobility in Cities? Literature Review in the Frame of Creating a Set of Sustainable Mobility Indicators (2015)Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation (2015)Users’ willingness to ride an integrated public-transport service: A literature review (2016)The Application of Electronic Computers to Factor Analysis (1960)Measuring Service Quality: A Reexamination and Extension (1992)Psychometric analysis of the satisfaction with travel scale (2012)Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Passenger comfort and trust on first-time use of a shared autonomous shuttle vehicle (2020)Five imperatives for improving service quality (1991)The quality of service desired by public transport users (2010)Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors (2014)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Public transport values of time (2004)Valuing time and reliability: assessing the evidence from road pricing demonstrations (2005)Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal (2011)Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)Linking modal choice to motility: A comprehensive review (2013)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)Marketing management: analysis. planning. implementation and control (2000)Satisfaction: a behavioral perspective on the consumer (2010)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Multi-criteria approaches for urban passenger transport systems: a literature review (2014)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Public Transport Accessibility: A Literature Review (2018)Making Hard Decisions, an Introduction to Decision Analysis (1992)Application of fuzzy TOPSIS in evaluating sustainable transportation systems (2011)Using AHP and Dempster–Shafer theory for evaluating sustainable transport solutions (2011)Evaluation of sustainable transport research in 2000–2019 (2020)
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References

  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2004Sustainable transport: analysis frameworks316 cited
  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2012A classification tree approach to identify key factors of transit service quality193 cited
  • 2012Performance indicators for an objective measure of public transport service quality192 cited
  • 2012Structural Equation Modelling for Analysing Passengers’ Perceptions about Railway Services158 cited
  • 2003A Guidebook for Developing a Transit Performance-Measurement System158 cited
  • 2010How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options146 cited
  • 2014Neural networks for analyzing service quality in public transportation111 cited

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  • 2005Integrating Bayesian networks and decision trees in a sequential rule-based transportation model107 cited
  • 2008Willingness-to-pay of public transport users for improvement in service quality95 cited
  • Cited by

    • 2017Sustainability evaluation of rapid routes for buses with a network DEA model32 cited
    • 2024Intention-to-use low-carbon travel modes - An investigation integrating Maslow's hierarchy of (driving) needs and the theory of planned behavior24 cited
    • 2021A Novel Approach to the Optimization of a Public Bus Schedule Using K-Means and a Genetic Algorithm21 cited
    • 2024Navigating Passenger Satisfaction: A Structural Equation Modeling–Artificial Neural Network Approach to Intercity Bus Services15 cited
    • 2018Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences14 cited
    • 2021An analysis of the influence of travel time on access time in public transport13 cited
    • 2021Passengers’ perception towards socioeconomic benefits of Addis Ababa light rail transit10 cited
    • 2023Combining Kano’s Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service7 cited
    • 2022An Overview of Approaches and Methods for Evaluating Public Transport Performance5 cited
    • 2026Exploring bus service demand in emerging business formats: A text mining analysis3 cited
    • 2023Shaping a New Level of Bus Service under a Novel Concept of Bus Interaction: A Meta-Review3 cited