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Five imperatives for improving service quality · Study

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ArticleFive imperatives for improving service quality

Leonard L. Berry1991

Article1991

Five imperatives for improving service quality

Leonard L. Berry · A. Parasuraman · Valerie A. Zeithaml

521 citations·0/0 files stored·Quality Engineering

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Customer Service Quality and Loyalty Management Systems and Quality Improvement Service and Product Innovation

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2000A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions 1998Service quality to service loyalty: A relationship which goes beyond customer services 2007Internal branding: Exploring the employee's perspective 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons 2001Measuring and managing service quality: integrating customer expectations 2002The effect of relationship marketing orientation on business performance in a service‐oriented economy 2002Relationship marketing orientation: scale development and cross-cultural validation

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Year1991

Typearticle

Published1991-01-01

VenueQuality Engineering

ISSN-L0898-2112

Languageen

Citations521

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW970786996

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