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Valerie A. Zeithaml · Study

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Valerie A. Zeithaml

3 works· latest 2004· 1 institutionscluster: provisional

h-index3

i103

Citations998

Works here3

91

94

04

Most cited in this library

Five imperatives for improving service quality1991 · 521 citations
Improving service quality in America: Lessons learned1994 · 449 citations
Customer equity: Making marketing strategy financially accountable2004 · 28 citations

Works

3 shown

Customer equity: Making marketing strategy financially accountable

Journal of Systems Science and Systems Engineering·2004·4 authors

28citations

Improving service quality in America: Lessons learned

Academy of Management Perspectives·1994·3 authors

449citations

Five imperatives for improving service quality

Quality Engineering·1991·3 authors

521citations