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Developing a Model in Antecedents of Consumer Misbehavior on Chain Stores
16 references·0 citing·54 second hopsampled
Developing a Model in Antecedents of Consumer Misbehavior on Chain Stores (2016)Developing a Model in Antecedents of Cons…Motives of dysfunctional customer behavior: an empirical study (2012)Motives of dysfunctional cust…Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service (2011)Exploring the forms of dysfun…Customers acting badly: Evidence from the hospitality industry (2010)Customers acting badly: Evide…Opportunistic customer claiming during service recovery (2009)Opportunistic customer claimi…Attributions and Outcomes of Customer Misbehavior (2009)Attributions and Outcomes of …The impact of other‐customer failure on service satisfaction (2008)The impact of other‐customer …Service Sabotage: A Study of Antecedents and Consequences (2006)Service Sabotage: A Study of …Deviant Customer Behavior: An Exploration of Frontline Employee Tactics (2006)Deviant Customer Behavior: An…Consumer Cheating on Service Guarantees (2004)Consumer Cheating on Service …The Boycott Puzzle: Consumer Motivations for Purchase Sacrifice (2003)The Boycott Puzzle: Consumer …The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Consumer ethics: a cross‐cultural investigation (1997)Consumer ethics: a cross‐cult…A Closer Look At the Influence of Age on Consumer Ethics (1995)A Closer Look At the Influenc…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …The Aggression Questionnaire. (1992)The Aggression Questionnaire.Profiling demographic characteristics of alienated consumers (1981)Profiling demographic charact…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1992The Aggression Questionnaire.4,962 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,822 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 2003The Boycott Puzzle: Consumer Motivations for Purchase Sacrifice375 cited
  • 2006Service Sabotage: A Study of Antecedents and Consequences338 cited
  • 2006Deviant Customer Behavior: An Exploration of Frontline Employee Tactics255 cited
  • 1997Consumer ethics: a cross‐cultural investigation204 cited
  • 2004Consumer Cheating on Service Guarantees193 cited
  • 2008The impact of other‐customer failure on service satisfaction176 cited
  • 2009Opportunistic customer claiming during service recovery165 cited
  • 2011Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service147 cited
  • 2010Customers acting badly: Evidence from the hospitality industry120 cited
  • 2012Motives of dysfunctional customer behavior: an empirical study107 cited
  • 2009Attributions and Outcomes of Customer Misbehavior68 cited
  • 1995A Closer Look At the Influence of Age on Consumer Ethics

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27 cited
  • 1981Profiling demographic characteristics of alienated consumers20 cited
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