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Linking Customer Satisfaction to Service Operations and Outcomes · Study

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ChapterLinking Customer Satisfaction to Service Operations and Outcomes

Ruth N. Bolton1994

Chapter1994

Linking Customer Satisfaction to Service Operations and Outcomes

Ruth N. Bolton · James Howard Drew

192 citations·0/0 files stored·Sage eBooks

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Customer Service Quality and Loyalty Service and Product Innovation Patient Satisfaction in Healthcare

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2013Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions 2004Customer Switching Patterns in Competitive and Noncompetitive Service Industries 2010Measuring E-Service Quality for Online Travel Agencies 1997Assessing regression-based importance weights for quality perceptions and satisfaction judgements in the presence of higher order and/orinteraction effects 2006The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers 2009Conceptualizing tourist satisfaction at the destination level 2001Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions 1996Service quality in retail banking: the experience of two British clearing banks

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Year1994

Typechapter

Published1994-01-01

VenueSage eBooks

Languageen

Citations192

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.4135/9781452229102.n8

openalex_workW2486437852

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