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• 2013Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions300 cited
• 2004Customer Switching Patterns in Competitive and Noncompetitive Service Industries163 cited
• 2010Measuring E-Service Quality for Online Travel Agencies161 cited
• 1997Assessing regression-based importance weights for quality perceptions and satisfaction judgements in the presence of higher order and/orinteraction effects158 cited
• 2006The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers156 cited
• 2009Conceptualizing tourist satisfaction at the destination level147 cited
• 2001Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions139 cited
• 1996Service quality in retail banking: the experience of two British clearing banks132 cited
• 2004Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation116 cited
• 2002La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modes116 cited
• 2008Exploring the relationships between retail brands and consumer store loyalty103 cited
• 2004Links between organisational and customer variables in service delivery99 cited
• 2011Measuring service quality of conventional and Islamic banks: a comparative analysis