Analysis and Impact of the Economic Crisis and Regulatory Changes in the Needs and Benefits System Municipal Social Services: Analysis Case of Murcia-Spain

Abstract

This paper presents the results of an empirical longitudinal analysis of the needs and welfare of people seeking support from the community social services in the municipality of Beniel (Murcia, Spain) over the period between 1996 and 2011. These results are compared with regional and state research, focusing on a cross-sectional dimension and projection of future trends. The methodological and technical route of collecting and analyzing data place the actors in the system as in the research, their temporal extent (1996-2011) and coverage of the study population (total counts) provides reliable information, contrasted and extrapolated, besides ourselves with elements of benchmarking and trend of greater significance. This is considered the population of people who used services during the period, accessed by a mixed method of data collection from primary and secondary sources. The results allowed us to verify the hypothesis that the changes in the profile and needs of the users and the services/resources that they required from the basic structures of the municipal social services is linked to the social and economic crisis, as well as developments in institutional policy of social policies related to social services. The results also present objective data on the current and future situation, allowing recommendations for political and organizational improvement.

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