SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer value: theory, research, and practice
11 references·0 citing·43 second hop
Customer value: theory, research, and practice (2008)Customer value: theory, research, and pra…Understanding Customer Experience (2015)Understanding Customer Experi…The Innovator's Dilemma (2011)The Innovator's DilemmaA comparison of importance weights and willingness-to-pay measures derived from choice-based conjoint, constant sum scales and best–worst scaling (2007)A comparison of importance we…Blue ocean strategy : how to create uncontested market space and make the competition irrelevant (2005)Blue ocean strategy : how to …Middle‐range theory construction of the dynamics of organizational marketing‐buying behavior (2003)Middle‐range theory construct…Constructing thick descriptions of marketers’ and buyers’ decision processes in business‐to‐business relationships (2000)Constructing thick descriptio…Simple Heuristics That Make Us Smart (1999)Simple Heuristics That Make U…Managing Customer Value (1999)Managing Customer ValueTheory of rejecting superior, new technologies (1996)Theory of rejecting superior,…Market-Based Management (1996)Market-Based ManagementExpectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…The Strength of Weak Ties (1973)The fifth discipline, the art and practice of the learning organization (1991)The Management of Innovation (1994)Fuzzy logic and evaluation of advanced technologies (2008)Innovation adoption and diffusion in business-to-business marketing (2014)Exploring Innovation Ecosystem of Incumbents in the Face of Technological Discontinuities: Automobile Firms (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Social Theory and Social Structure (1958)Social Theory and Social Structure. (1958)Protocol Analysis: Verbal Reports as Data (1986)Understanding B2B Supplier Selection Relationships: The Case of Taiwan Agribusinesses (2010)Rational choice and the structure of the environment. (1956)Human Problem Solving (1972)Judgment under Uncertainty: Heuristics and Biases (1975)Representativeness Revisited: Attribute Substitution in Intuitive Judgment (2002)Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Heuristic Decision Making (2010)Marketing Research: Methodological Foundations (1977)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Stated choice methods analysis and applications (2000)Several methods to investigate relative attribute impact in stated preference experiments (2007)What you see may not be what you get: Asking consumers what matters may not reflect what they choose (2009)Using Best–Worst Scaling to Investigate Preferences in Health Care (2016)Strategy-as-Practice: Taking Social Practices Seriously (2012)A Critical Assessment of Business Model Research (2017)The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy (2020)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The Interplay Between Exploration and Exploitation (2006)Organizational Ambidexterity: Antecedents, Outcomes, and Moderators (2008)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Experience Marketing: Concepts, Frameworks and Consumer Insights (2011)Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool (2013)The role of the rural tourism experience economy in place attachment and behavioral intentions (2014)The Influence of Corporate Credibility on Consumer Attitudes and Purchase Intent (2000)Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions (2013)Market innovation processes: Balancing stability and change (2014)
this work references cited by second hop

References

  • 1999Simple Heuristics That Make Us Smart3,562 cited
  • 2011The Innovator's Dilemma2,893 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 2005Blue ocean strategy : how to create uncontested market space and make the competition irrelevant1,440 cited
  • 2015Understanding Customer Experience805 cited
  • 1999Managing Customer Value493 cited
  • 2007A comparison of importance weights and willingness-to-pay measures derived from choice-based conjoint, constant sum scales and best–worst scaling290 cited
  • 1996Market-Based Management132 cited
  • 1996Theory of rejecting superior, new technologies50 cited
  • 2003Middle‐range theory construction of the dynamics of organizational marketing‐buying behavior41 cited
  • 2000Constructing thick descriptions of marketers’ and buyers’ decision processes in business‐to‐business relationships40 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work