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Public sector inefficiencies: Are we addressing the root causes?
16 references·3 citing·47 second hop
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References

  • 1994The Constitution of the Republic of South Africa4,173 cited
  • 2002Quantitative and qualitative research in the built environment: application of “mixed” research approach755 cited
  • 1997The Constitution of the Republic of South Africa, 1993, Act 108 of 1996661 cited
  • 2021The Electronic Journal of e-Government555 cited
  • 2005Root Cause Analysis: A Framework for Tool Selection193 cited
  • 2010Efficiency, Effectiveness and Performance of the Public Sector162 cited
  • 2007Public sector performance measurement in developing countries125 cited
  • 2010Defining and measuring productivity in the public sector: managerial perceptions115 cited
  • 2011Public sector reform in Kazakhstan: issues and perspectives103 cited
  • 2012An analysis of citizen satisfaction with public service delivery in the Sedibeng district municipality of South Africa84 cited
  • 2006Government Performance80 cited
  • 2007Measuring performance in the public sector: challenges and trends77 cited
  • 2013Root cause analysis, Lean Six Sigma and test of hypothesis62 cited
  • 2005Performance Management in the Public Sector: Past Experiences, Current Practices and Future Challenges52 cited
  • 1999Making the difference: quality strategy in the public sector

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52 cited
  • 2008Comparing the performance of national public sectors: conceptual problems50 cited
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    • 2023Leadership, management and organisational implications for public service employee well-being and performance22 cited
    • 2020Ensuring Employee Task Performance: Role of Employee Engagement21 cited
    • 2021Assessing audit outcomes of pre-determined objectives in a public institution (South Africa)5 cited