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• 2004Speech act sets of refusal and complaint: a comparison of native and non-native English-speakers' production69 cited
• 2017Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis48 cited
• 2012Public Complaints and Complaint Responses in Calls to a Jordanian Radio Phone-in Program43 cited
• 1996Teaching Speech Act Performance: Declining an Invitation43 cited
• 2013Discourse Structures of Condolence Speech Act28 cited
• 2012The Pragmatic Knowledge of Iranian EFL Learners in Using Face Keeping Strategies in Reaction to Complaints at Two Different Levels18 cited