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Identifying Hidden Needs
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Identifying Hidden Needs (2010)Identifying Hidden NeedsCountering Commoditization Through Innovation: Challenges for European B2B Companies (2021)Countering Commoditization Th…Mobile Market Research Applications as a New Voice of Customer Method (2019)Mobile Market Research Applic…Customers’ needs and expectations on servicescape surveillance management (2016)Customers’ needs and expectat…Organizational strategies for filling the customer can-do/must-do gap (2015)Organizational strategies for…The added value of service provision (2014)The added value of service pr…One year ahead! Investigating the time lag between patent publication and market launch: insights from a longitudinal study in the automotive industry (2014)One year ahead! Investigating…Identifying latent needs: towards a competence perspective on attractive quality creation (2013)Identifying latent needs: tow…Social innovation: the process development of knowledge-intensive companies (2012)Social innovation: the proces…A dynamic model of process and product innovation (1975)A Penny for Your Quotes: Patent Citations and the Value of Innovations (1990)Protecting Their Intellectual Assets: Appropriability Conditions and Why U.S. Manufacturing Firms Patent (or Not) (2000)Obtaining certainty vs. creating uncertainty: Does firms’ patent filing strategy work as expected? (2020)The importance of financial resources and ownership of intellectual property rights for university spin-offs: the cases of Finland and Sweden (2020)Identifying technological opportunities using enhanced tech mining: The case of the E-health industry (2024)The Era of Open Innovation (2003)Case Study Research (2004)How open is innovation? (2010)Social innovation in living labs: the micro-level process model of public-private partnerships (2014)Corporate Social Responsibility and Corporate Social Innovation: A Conceptual Understanding (2017)Budgeting in Start-up Companies: European Survey-based Evidence (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Out of the Crisis (1982)Attractive Quality and Must-Be Quality (1984)Effectiveness and efficiency of search methods in systematic reviews of complex evidence: audit of primary sources (2005)Design management as dynamic capabilities: a historiographical analysis (2018)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Service logic revisited: who creates value? And who co‐creates? (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Servicescape design: balancing physical and psychological safety (2023)The Coding Manual for Qualitative Researchers (2025)Research/Technology Management (2000)Big Data and Management (2014)Big Data, new epistemologies and paradigm shifts (2014)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Diffusion of innovations. (2003)The performance impact of marketing resources (2003)
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  • 2012Social innovation: the process development of knowledge-intensive companies27 cited
  • 2014One year ahead! Investigating the time lag between patent publication and market launch: insights from a longitudinal study in the automotive industry25 cited
  • 2013Identifying latent needs: towards a competence perspective on attractive quality creation21 cited
  • 2016Customers’ needs and expectations on servicescape surveillance management17 cited
  • 2021Countering Commoditization Through Innovation: Challenges for European B2B Companies12 cited
  • 2014The added value of service provision12 cited
  • 2019Mobile Market Research Applications as a New Voice of Customer Method8 cited
  • 2015Organizational strategies for filling the customer can-do/must-do gap8 cited

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