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Predicting Probability of Customer Churn in Insurance · Study

WorkPredicting Probability of Customer Churn in Insurance

Catalina Bolancé2016

Work2016

Predicting Probability of Customer Churn in Insurance

Catalina Bolancé · Montserrat Guillén · Alemar Elaine Padilla Barreto

24 citations·0/0 files stored·Lecture notes in business information processing

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Customer churn and segmentation Data Mining and Machine Learning Applications Financial Distress and Bankruptcy Prediction

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References

1996The Behavioral Consequences of Service Quality 1992A National Customer Satisfaction Barometer: The Swedish Experience 1995Customer Switching Behavior in Service Industries: An Exploratory Study 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis 1988A Model for Customer Complaint Management 2011Time-varying effects in the analysis of customer loyalty: A case study in insurance 2008Survival Analysis of a Household Portfolio of Insurance Policies: How Much Time Do You Have to Stop Total Customer Defection?2014A survey of personalized treatment models for pricing strategies in insurance

Cited by

2021Leveraging non-respondent data in customer satisfaction modeling 2020Predicting Customer Churn for Insurance Data 2022Customer price sensitivities in competitive insurance markets 2021Methodologies used for Customer Churn Detection in Customer Relationship Management 2024Developing strategies to retain organizational insurers using a clustering technique: Evidence from the insurance industry

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Year2016

Typeother

Published2016-01-01

VenueLecture notes in business information processing

ISSN-L1865-1348

Languageen

Citations24

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/978-3-319-40506-3_9

openalex_workW2493600595

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