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Predicting Probability of Customer Churn in Insurance
9 references·6 citing·53 second hop
Predicting Probability of Customer Churn in Insurance (2016)Predicting Probability of Customer Churn …A survey of personalized treatment models for pricing strategies in insurance (2014)A survey of personalized trea…Selecting prospects for cross-selling financial products using multivariate credibility (2012)Selecting prospects for cross…Time-varying effects in the analysis of customer loyalty: A case study in insurance (2011)Time-varying effects in the a…Survival Analysis of a Household Portfolio of Insurance Policies: How Much Time Do You Have to Stop Total Customer Defection? (2008)Survival Analysis of a Househ…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Model for Customer Complaint Management (1988)A Model for Customer Complain…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …Developing strategies to retain organizational insurers using a clustering technique: Evidence from the insurance industry (2024)Developing strategies to reta…MULTI-STATE MODELLING OF CUSTOMER CHURN (2022)MULTI-STATE MODELLING OF CUST…Customer price sensitivities in competitive insurance markets (2022)Customer price sensitivities …Methodologies used for Customer Churn Detection in Customer Relationship Management (2021)Methodologies used for Custom…Leveraging non-respondent data in customer satisfaction modeling (2021)Leveraging non-respondent dat…Predicting Customer Churn for Insurance Data (2020)Predicting Customer Churn for…Crime and Punishment: An Economic Approach (1968)Exit, Voice, and Loyalty (1970)Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Customer Satisfaction Incentives (1994)Word of mouth: understanding and managing referral marketing (1998)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Brand Loyalty: Measurement and Management (1978)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)Attaining Customer Loyalty! 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(1990)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A Model of Advertising and Product Quality (1978)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Social Media in Tourism and Hospitality: A Literature Review (2013)Advances in Consumer Research (2025)Assessing Response Rates and Nonresponse Bias in Web and Paper Surveys (2003)The Impact of Nonresponse Rates on Nonresponse Bias: A Meta-Analysis (2008)Customer engagement: the construct, antecedents, and consequences (2016)Developing entrepreneurial marketing dimensions for SMEs in the digital era: a grounded theory approach (2025)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 1988A Model for Customer Complaint Management354 cited
  • 2011Time-varying effects in the analysis of customer loyalty: A case study in insurance65 cited
  • 2008Survival Analysis of a Household Portfolio of Insurance Policies: How Much Time Do You Have to Stop Total Customer Defection?41 cited
  • 2014A survey of personalized treatment models for pricing strategies in insurance38 cited
  • 2012Selecting prospects for cross-selling financial products using multivariate credibility35 cited

Cited by

  • 2021Leveraging non-respondent data in customer satisfaction modeling17 cited
  • 2020Predicting Customer Churn for Insurance Data17 cited
  • 2022Customer price sensitivities in competitive insurance markets14 cited
  • 2021Methodologies used for Customer Churn Detection in Customer Relationship Management12 cited
  • 2024Developing strategies to retain organizational insurers using a clustering technique: Evidence from the insurance industry

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11 cited
  • 2022MULTI-STATE MODELLING OF CUSTOMER CHURN9 cited