From Representation Gap to Resolution Gap: Exploring the Role of Employee Voice in Conflict Management

Abstract

This chapter explores the role of employee voice in the resolution of the management of conflict and the resolution of individual employment disputes. It is taken from a broader study of conflict management in the UK, based on five organizational case studies funded by the Advisory, Conciliation and Arbitration Service (Acas). Since the publication of the Gibbons Review into the UK’s system of employment dispute resolution in 2007, substantial policy attention has been paid to the ways in which organizations deal with individual workplace conflict. However, the role of employee voice in supporting (or challenging) organizations in the management of conflict has been a notable omission from this debate. Therefore this chapter seeks to begin to fill this gap and offer a greater understanding of the function that employee voice plays. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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