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Role of Third Party Logistics Providers with Advanced IT to Increase Customer Satisfaction in Supply Chain Integration
16 references·0 citing·50 second hop
Role of Third Party Logistics Providers with Advanced IT to Increase Customer Satisfaction in Supply Chain Integration (2011)Role of Third Party Logistics Providers w…The impact of supply chain integration on performance: A contingency and configuration approach (2009)The impact of supply chain in…A framework for evaluating third-party logistics (2005)A framework for evaluating th…Co-ordination and integration mechanisms to manage logistics processes across supply networks (2003)Co-ordination and integration…Third‐party logistics in Europe – five years later (2000)Third‐party logistics in Euro…The Role of the Internet in Supply Chain Management (2000)The Role of the Internet in S…The consequences of customization on management accounting system design (2000)The consequences of customiza…Third party logistics services: a Singapore perspective (1999)Third party logistics service…The antecedents of buying firms' efforts to improve suppliers (1998)The antecedents of buying fir…Supply Chain Management: Supplier Performance and Firm Performance (1998)Supply Chain Management: Supp…A MANAGERIAL FRAMEWORK FOR THE ACQUISITION OF THIRD-PARTY LOGISTICS SERVICES. (1997)A MANAGERIAL FRAMEWORK FOR TH…Impact of Electronic Data Interchange Technology on JIT Shipments (1994)Impact of Electronic Data Int…Emerging Logistics Strategies (1994)Emerging Logistics StrategiesCustomer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Third Party Logistics Services: A Comparison of Experienced American and European Manufacturers (1993)Third Party Logistics Service…How information gives you competitive advantage (1985)How information gives you com…Strategic Logistics Management (1987)A STRUCTURAL EQUATION MODEL OF SUPPLY CHAIN MANAGEMENT STRATEGIES AND FIRM PERFORMANCE (2003)Adopting new technologies for supply chain management (2003)A Qualitative Study (2009)Logistical Management: The Integrated Supply Chain Process (1974)Competitive Advantage: Creating and Sustaining Superior Performance (1985)What is the Right Supply Chain for Your Product (1997)Interorganizational Governance Value Creation: Coordinating for Information Visibility and Flexibility in Supply Chains* (2007)Investigating logistics service quality in omni-channel retailing (2017)Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1988)COLLABORATION AND EVALUATION IN THE SUPPLY CHAIN: THE IMPACT ON PLANT‐LEVEL ENVIRONMENTAL INVESTMENT (2003)Extending sustainability to suppliers: a systematic literature review (2012)Management of Social Issues in Supply Chains: A Literature Review Exploring Social Issues, Actions and Performance Outcomes (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performance (2011)The influence of relational competencies on supply chain resilience: a relational view (2013)Coefficient Alpha and the Internal Structure of Tests (1951)Designing Complex Organizations (1973)The New Science of Management Decision (1978)Multiple facets of budgeting: an exploratory analysis (2004)Theorizing Contingencies in Management Control Systems Research (2006)The role of innovation in the evolution of management accounting and its integration into management control (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Electronic markets and electronic hierarchies (1987)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)Effect of supply chain integration on the relationship between diversification and performance: evidence from Japanese and Korean firms (2002)Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance (2004)Benefits, barriers, and bridges to effective supply chain management (2008)
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References

  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 2009The impact of supply chain integration on performance: A contingency and configuration approach3,308 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1998Supply Chain Management: Supplier Performance and Firm Performance706 cited
  • 1998The antecedents of buying firms' efforts to improve suppliers494 cited
  • 1994Emerging Logistics Strategies435 cited
  • 2000The Role of the Internet in Supply Chain Management425 cited
  • 2000The consequences of customization on management accounting system design392 cited
  • 1994Impact of Electronic Data Interchange Technology on JIT Shipments359 cited
  • 2000Third‐party logistics in Europe – five years later318 cited
  • 1997A MANAGERIAL FRAMEWORK FOR THE ACQUISITION OF THIRD-PARTY LOGISTICS SERVICES.311 cited
  • 2003Co-ordination and integration mechanisms to manage logistics processes across supply networks272 cited
  • 1999Third party logistics services: a Singapore perspective229 cited
  • 2005A framework for evaluating third-party logistics

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212 cited
  • 1993Third Party Logistics Services: A Comparison of Experienced American and European Manufacturers199 cited
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