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Verfahren zur Messung der Kundenzufriedenheit im Überblick · Study

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ChapterVerfahren zur Messung der Kundenzufriedenheit im Überblick

Andreas Fürst2015

Chapter2015

Verfahren zur Messung der Kundenzufriedenheit im Überblick

19 citations·0/0 files stored·Springer eBooks

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Customer Service Quality and Loyalty Survey Methodology and Nonresponse Customer churn and segmentation

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References

1979Prospect Theory: An Analysis of Decision under Risk 1951Coefficient Alpha and the Internal Structure of Tests 1988Prospect theory: An analysis of decision under risk 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1981The Framing of Decisions and the Psychology of Choice 1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Measuring Service Quality: A Reexamination and Extension

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2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 18 shared references 2005Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindungchapter · 17 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 17 shared references 2003Verhaltenswissenschaftliche Aspekte der Kundenbindungchapter · 17 shared references 2001Kundenzufriedenheit als Managementherausforderungchapter · 16 shared references 2008Research themes, concepts and relationshipsarticle · 16 shared references

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Year2015

Typechapter

Published2015-12-05

VenueSpringer eBooks

Languagede

Citations19

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-658-08689-3_4

openalex_workW2497490733

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