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Previous chapters have discussed, from a variety of viewpoints, the usefulness of the information generated by performance measurement processes in government. This chapter extracts from these materials, and discusses, three major dimensions of usefulness. These dimensions include: first, technical features on which usage may depend; second, the variety of types of potential users, each of whom is likely to need somewhat different performance information; and, third, the major ways in which performance information can be used. Then the chapter identifies the very substantial limitations of performance information, a topic that has seldom been well articulated in the past. Finally, the chapter does some crystal-ball gazing, discussing the future of performance measurement and performance management, especially as it relates to their likely future usefulness.
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