End-User Computing Satisfaction (EUCS) towards Computerised Accounting System (CAS) in Public Sector: A Validation of Instrument

Azleen Ilias · Mohd Zulkeflee Abd Razak

16 citations0/0 files storedThe Journal of Internet Banking and Commerce

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Technology Adoption and User Behaviour E-Government and Public Services Decision Support System Applications

Abstract

This paper adapts and validates instruments (i.e. accuracy, ease of use, reliability, timeliness, content, format, and satisfaction) for measuring end-user computing satisfaction (EUCS) of computerized accounting system (CAS) in government sector (responsibility centre). The research was conducted using a set of questionnaire to 90 public sector’s staffs that using CAS. Descriptive analysis and factor analysis were employed in this study to measure and validate the factors contributing to end-user computing satisfaction. The finding of this study verifies that a revised instrument with some changes to the EUCS instruments is still valid in measuring user satisfaction. We found that most of the factor loading for each item is above 0.7, which support the Doll and Torkzadeh model (1988).

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1993Research methods for business: A skill building approach 1988The Measurement of End-User Computing Satisfaction 1983The measurement of user information satisfaction 1996A structural model of end user computing satisfaction and user performance 1980Evaluating Information System Effectiveness — Part I: Comparing Evaluation Approaches 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1 2001AN INSTRUMENT FOR MEASURING CUSTOMER SATISFACTION TOWARD WEB SITES THAT MARKET DIGITAL PRODUCTS AND SERVICES 1994A Structural Equation Model Of End-User Satisfaction With A Computer-Based Medical Information System

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2017Convergence of Technology in the E-Commerce World and Venture Capital Landscape in South East Asia 2018Extending the End-user Computing Satisfaction with Security Measures 2017Validating the EUCS Model to Measure the Level of Satisfaction of Internet Users in Local Banks in Italy 2016Examining Small Business Adoption of Computerized Accounting Systems Using the Technology Acceptance Model

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