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• 2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
• 2010Supply chain process modelling for humanitarian organizations131 cited
• 2006Understanding the Term Reference Model in Information Systems Research: History, Literature Analysis and Explanation122 cited
• 2006Configurable Process Models as a Basis for Reference Modeling75 cited
• 2007Configurable Process Models — A Foundational Approach66 cited
• 2003Modelle, Techniken und Werkzeuge im Business Engineering65 cited
• 2007Protos2CPN: using colored Petri nets for configuring and testing business processes49 cited
• 2008Processes for Enterprise Application Architecture Management44 cited
• 2000Capture and Dissemination of Experience about the Construction of Engineering Processes42 cited
• 2003Multiperspective Evaluation of Reference Models – Towards a Framework40 cited
• 2007The process map as an instrument to standardize processes: design and application at a financial service provider39 cited
• 2018Organizations in Transformation: Agility as Consequence or Prerequisite of Digitization?23 cited
• 2004ITIL als Common-Practice-Referenzmodell für das IT-Service-Management — Formale Beurteilung und Implikationen für die Praxis22 cited