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Customer Responses to Switching Costs: A Meta-Analytic Investigation of the Moderating Influence of Culture

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2005

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

1,575 cited

2005Culture and international business: recent advances and their implications for future research1,149 cited

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2017The Tenure-Based Customer Retention Model: A Cross-Cultural Validation20 cited
2022Cultural personal values and switching costs perceptions: Beyond Hofstede19 cited
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