Politeness in Machine-Human and Human-Human Interaction

Abstract

Computers communicate with humans in ways that increasingly resemble interactions between humans. Nuances in expression and responses to human behavior become more sophisticated, and they approach those of human-human interaction. The question arises whether we want systems eventually to behave like humans, or whether systems should, even when much more developed, still adhere to rules that are different from the rules governing interpersonal communication. The panel addresses this issue from various perspectives, eventually aiming to gain some insights into the question of the direction to which the development of machine-human communication and the etiquette implemented in the systems should move.

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