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Lean in service industries: A literature review
16 references·1 citing·42 second hop
Lean in service industries: A literature review (2016)Lean in service industries: A literature …Lean Service: Reassessment of Lean Manufacturing for Service Activities (2015)Lean Service: Reassessment of…Strategic customer service orientation, lean manufacturing practices and performance outcomes (2014)Strategic customer service or…Development of framework for sustainable Lean implementation: an ISM approach (2014)Development of framework for …Prioritizing lean supply chain management initiatives in healthcare service operations: A Fuzzy-AHP approach (2013)Prioritizing lean supply chai…Market-based supplier selection with price, delivery time, and service level dependent demand (2013)Market-based supplier selecti…Four decades of lean: a systematic literature review (2012)Four decades of lean: a syste…A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms (2012)A comparative analysis of Lea…Service supply chain management (2011)Service supply chain manageme…Lean principles, learning, and knowledge work: Evidence from a software services provider (2010)Lean principles, learning, an…Implementation of Lean‐Kaizen in the human resource service process (2010)Implementation of Lean‐Kaizen…Lean‐kaizen public service: an empirical approach in Spanish local governments (2009)Lean‐kaizen public service: a…Lean transformation in the pure service environment: the case of the call service centre (2009)Lean transformation in the pu…High quality and low cost: the lean service centre (2009)High quality and low cost: th…Lean Maturity, Lean Sustainability (2007)Lean Maturity, Lean Sustainab…Exploration of internal service systems using lean principles (2006)Exploration of internal servi…Shifting to lean service: Stealing a page from manufacturers' playbooks (2002)Shifting to lean service: Ste…Assessment of Service Agility in Power Distribution Company (2020)Assessment of Service Agility…Case Study Research: Design and Methods (1984)Case Study Research (2004)Theory Building From Cases: Opportunities And Challenges (2007)Improvement of manufacturing operations at a pharmaceutical company (2011)An instrument for assessing lean service adoption (2013)The lean-performance relationship in services: a theoretical model (2014)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The machine that changed the world (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Construction industry productivity and the potential for collaborative practice (2013)Evidence of lean: a review of international peer-reviewed journal articles (2013)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)The Toyota way : 14 management principles from the world's greatest manufacturer (2004)Defining and developing measures of lean production (2007)Lean and green combine to impact environmental and operational performance (2018)Lean manufacturing and sustainable performance: Trends and future challenges (2018)The Impact of Lean Management Practices and Sustainably‐Oriented Innovation on Sustainability Performance of Small and Medium‐Sized Enterprises: Empirical Evidence from the UK (2019)Building theories from case study research (2009)A literature review of empirical research methodology in lean manufacturing (2014)Lean services: a systematic review (2016)Impact of Lean and Sustainability Oriented Innovation on Sustainability Performance of Small and Medium Sized Enterprises: A Data Envelopment Analysis-based framework (2018)Social Research Methods: Qualitative and Quantitative Approaches (1991)Research methods for business: A skill building approach (1993)Social Research Methods: Qualitative and Quantitative Approaches (2002)Is lean service promising? A socio-technical perspective (2016)Practical implications and future research agenda of lean manufacturing: a systematic literature review (2020)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Design Structure Matrix Extensions and Innovations: A Survey and New Opportunities (2015)A Systematic Literature Review on Recent Lean Research: State‐of‐the‐art and Future Directions (2017)Applying Lean Principles to Eliminate Project Waste, Maximize Value, Cut Superfluous Steps, Reduce Rework and Focus on Customer Centricity (2024)The Core Competence of the Corporation (2006)Application of interpretive structural modelling and structural equation modelling for analysis of sustainable manufacturing factors in Indian automotive component sector (2016)Lean production in complex socio-technical systems: A systematic literature review (2017)Green procurement process model based on blockchain–IoT integrated architecture for a sustainable business (2019)The Lean Toolbox: The Essential Guide to Lean Transformation (2008)Value Stream Mapping as Lean Production tool to improve the production process organization – case study in packaging manufacturing (2017)Employees’ attitudes toward change with Lean Higher Education in Moroccan public universities (2020)The application of Lean Six Sigma and supply chain resilience in maritime industry during the era of COVID-19 (2021)Thoughts on kaizen and its evolution (2011)Lean production, Toyota Production System and Kaizen philosophy (2018)Leanness assessment and optimization by fuzzy cognitive map and multivariate analysis (2015)Leadership behaviors during lean healthcare implementation: a review and longitudinal study (2019)
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References

  • 2012Four decades of lean: a systematic literature review394 cited
  • 2010Lean principles, learning, and knowledge work: Evidence from a software services provider390 cited
  • 2009Lean transformation in the pure service environment: the case of the call service centre322 cited
  • 2011Service supply chain management147 cited
  • 2009Lean‐kaizen public service: an empirical approach in Spanish local governments138 cited
  • 2010Implementation of Lean‐Kaizen in the human resource service process136 cited
  • 2012A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms132 cited
  • 2015Lean Service: Reassessment of Lean Manufacturing for Service Activities125 cited
  • 2002Shifting to lean service: Stealing a page from manufacturers' playbooks102 cited
  • 2014Development of framework for sustainable Lean implementation: an ISM approach102 cited
  • 2006Exploration of internal service systems using lean principles101 cited
  • 2014Strategic customer service orientation, lean manufacturing practices and performance outcomes99 cited
  • 2007Lean Maturity, Lean Sustainability99 cited
  • 2013Prioritizing lean supply chain management initiatives in healthcare service operations: A Fuzzy-AHP approach87 cited

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2009
High quality and low cost: the lean service centre
82 cited
  • 2013Market-based supplier selection with price, delivery time, and service level dependent demand56 cited
  • Cited by

    • 2020Assessment of Service Agility in Power Distribution Company17 cited